Terms & Conditions

These terms and conditions set forth the terms of use for rscja.com, which is owned and operated by Red Seat Logistics and Transport Ltd, here on after may be referred to as “the Company” including, but not limited to, our web or cloud application, IOS app, Android App, web tracking and shipment update services, online billing, and services platform.

1. Acceptance Of Terms And Conditions

By utilizing the Red Seat Logistics and Transport Ltd forwarding service and accessing the Red Seat Logistics and Transport Ltd. website or mobile application, you agree to be bound by the Terms and Conditions and Privacy Policy posted on the website. These Terms form a legally binding agreement between the User/Importer and Red Seat Logistics and Transport Ltd. and apply to all users of the website and services. By using the website or service, you agree to comply with the Terms. Red Seat Logistics and Transport Ltd. may modify the Terms at its discretion, with or without notice, however, updates to the terms of service will be published via email to the email on your account. Continued use of the website or service constitutes acceptance of the revised Terms. If you do not agree to these Terms, you may not, under any circumstances, utilize Red Seat Logistics and Transport Ltd. services or website. The company is not liable for any failure on the user’s part in failing to keep abreast with the modification or changes. The company will not remedy any claim or loss as a result of failure to follow policy and or any breach of these terms.

2. Intellectual Property Rights

2.1 Ownership All content on this website, including but not limited to text, images, data, and information, and any related intellectual property rights, are owned by Red Seat Logistics and Transport Ltd., its licensors, or designated owners, and are protected by applicable intellectual property laws. Unless otherwise specified, it should be assumed that everything on this website is protected by intellectual property rights and may not be used without the company’s or respective owner’s written permission, except as provided in these terms. Other trademarks mentioned on this website are solely used for identification purposes and may be the property of their respective companies.

2.2 Authorized And Prohibited Uses This website can be accessed, used, and displayed on a computer or mobile device. You are allowed to download and print copies of the content for non-commercial, informational, and personal use, provided that you adhere to these terms and relevant laws. If you contravene these terms or any laws, your permission to use the website or service will be revoked. Without the prior written consent of the company, you may not reproduce, sell, publish, distribute, modify, display, or use any content or portion of this website. If the User however wishes to email or share specific content through the “Share with a Friend” (or similar) referral features, the User may share this particular content via email, or popular social media platforms. It is prohibited to infringe on any intellectual property rights or to remove or alter any related /intellectual properties and/or proprietary notices contained in this website or its content.

2.3 Registration and Passwords Access to certain areas of this website may necessitate a password and registration details that must be accurate, current, and comprehensive. If the company discovers that the information provided is erroneous, access to the website and its resources may be refused, and the user’s account may be suspended or terminated. The user is responsible for keeping their password and registration details confidential and is responsible for any activity undertaken using them. In case of any unauthorized use, the company must be notified immediately. The company reserves the right, at its discretion, to decline to issue a password to any individual or entity.

2.4 Identification:-

The company relies on the information provided by users during the sign-up process to authenticate user transactions and instructions. It is imperative that users keep their accounts up to date with accurate information and use accurate information at all times. Failure to comply with this requirement may result in restrictions with the collection, clearing, and importing of shipments. As well as your account may be subject to unauthorized access and misuse by cyber attackers without your permission or consent.

2.4 Promotions and Giveaways

The company, its subsidiaries, or contracted agents retain the right to modify any clause related to promotional giveaways or company promotional offerings at any time. The company reserves the right to cancel or modify any condition pertaining to any promotion without notice to the user, regardless of the reasons or discretions that lead to such consideration by the board or other management bodies within the company. Users should note that the company, its agents, and subsidiaries are indemnified from any actions undertaken by users who click on unauthorized website links or engage in promotions not authorized or published by the company, including but not limited to phishing emails, text messages, and other cyber attacks or scams, as well as brand impersonation by malicious third parties, groups, or agents. To ensure participation in legitimate promotions and giveaways, users are encouraged to confirm by calling the company’s published numbers, or by downloading the official play store and app store apps only via our authorized and publicly verifiable channels (verified social media accounts on Instagram, Twitter, or Facebook, etc.).

2.5 User data or information

The company does not store personal payment information, including credit card details or similar data, and does not distribute or share user information with external parties except in cases where required by law enforcement. However, we may use contact information within our group of companies to offer additional services or promotions. Users can opt out of receiving such materials by clicking the unsubscribe button in the correspondence footer.

Due to Anti-money laundering regulations, we may require further information to process customer requests and reserve the right to demand such information prior to completing our obligations to users. Payments to Red Seat Logistics and Transport Ltd must be made via credit cards, debit cards, or alternative payment methods in the name of the account holder, and third-party payments will only be accepted with prior written approval. Adherence to this rule will aid in refunds and payouts to customers via online transaction reversals or similar activities.

Photographs or video content obtained in the company office, or via other company recording devices, are deemed company property, and use of such content on our social media or website constitutes consent. If a user wishes to retract this consent, they may contact customer support via email, providing clear reference (such as a screenshot) to identify the relevant post or communication. The company will respond within a reasonable time and may remove such content at its discretion. This information is strictly for internal use and is not shared with third parties.

2.5 Cyber Security:-

Red Seat Logistics and Transport Ltd reserves the right to discontinue, suspend, or modify rscja.com without notice. The Company may block, terminate or suspend a user’s access to rscja.com at any time for any reason at its discretion. Unauthorized scripting technologies to obtain or submit information from rscja.com are strictly prohibited. Any attempt to hack or disrupt the information technology infrastructure may result in legal action or fines in the user’s local jurisdiction. The Company will cooperate with relevant authorities against cyber-attacks. The company may change, delete or update rscja.com and its virtual content without notice.

3. Website And Registration Administration

3.1 Website And Other Information This website may, at the discretion of the company, provide content, tools, and resources related to customs and third-party information that could impact the use and cost of the service. However, the company has no obligation to provide this third-party information and is not liable for its accuracy, completeness, or legality, regardless of whether it is featured on the website. It is important to note that the content, tools, and resources are not a substitute for professional advice, and users must not use them to circumvent applicable laws.

3.2 Linking

Any hyperlink to any page of this website is prohibited, except for a direct hyperlink to the top page (https://rscja.com) without the use of frames. If a hyperlink is created, the company must be notified immediately via email. If the company finds the linking practices inappropriate, they may demand that the hyperlink be changed or removed, and compliance with all requirements is mandatory. However, if the notification process is followed, and permission from the company is granted, the hyperlink may continue until the company issues a notice to terminate the hyperlink to this website.

3.3 Third Party Sites And Other Information This website may include content, links, and information submitted by third parties that the company has no control over and is not responsible for. The company is not obligated to monitor or restrict the use of the website or third-party websites accessible through links on the website. User acknowledges that the company has no control over these other sites and is not responsible for their accuracy, legality, or content, whether or not they are affiliated with the company. The company does not endorse these sites or their operators. Furthermore, the company is not obligated to verify any content submitted by users or third parties or provide any registration or other information to users regarding any content.

3.4 Authority Of Website Administrator The Company reserves the right to modify, edit, translate, suspend, restrict access to, or terminate the Service, this Website, these Terms, the content, or any link, at its discretion and without prior notice or liability. The Company may also terminate the browsing, registration, and use of this Website by any user at any time, without liability or prior notice, for any reason, including any breach of these Terms.

4. User Requirements And Obligations

4.1 Compliance

The User shall abide by all applicable laws while utilizing the Service and browsing the Website.

4.2 Unsuitable Conduct & CC-TV recordings

The User shall refrain from engaging in any illegal, misleading, infringing, defamatory, obscene, offensive, or objectionable conduct on or in connection with the Service or this Website. The User shall not cause any harm, embarrassment, or adverse publicity to the Company.

The company reserves the right to request that any customer who becomes verbally or physically abusive, whether in-store, during deliveries to end-users, or through audio-based or web-based chat communication channels, desist from such behavior. If the customer fails to comply, our security agents and third parties will be requested to respond to remove the violent or threatening customer from our premises. As a user of our services, you agree to be recorded by our CC-TV and security systems to ensure a safe environment for all customers and staff. All means of communication are monitored to ensure adherence to our terms of service and the quality of service provided. In cases where staff members are threatened, the customer will be formally reported to local law enforcement agencies. At the discretion of the company, the company may disable their future use of services and their third-party authorized pick-ups on their accounts. Any appeal to these decisions is solely at the company’s discretion. Legal action may be taken against any customer or user who causes damage to company property, and all legal fees will need to be covered by the guilty party. Please ensure you understand these terms explicitly and practice appropriate in-store behavior.

4.3 User Cooperation And Notification User shall comply with all reasonable requests made by the Company and shall immediately notify the Company upon discovering any suspected or actual breach of these Terms or any unauthorized use or abuse of the Service or Website.

4.4 Warranty Disclaimers, Limitations On Liability, And Remedies The Service and this Website, including its content and links, are provided “as is” and “as available” and are used at the sole risk of the User to the fullest extent permissible by law. The Company disclaims all warranties, express or implied, including any warranties of fitness for a particular purpose, merchantability, title, timeliness, non-infringement, results, accuracy, completeness, accessibility, compatibility, security, and freedom from computer virus. The Company is not liable for any damages or losses, including direct, indirect, consequential, special, incidental, or punitive damages, arising from the use of the Service, the Internet, this Website, its content, or its links, whether in contract, tort, negligence, strict liability, or otherwise. The Company will not be a party to any transaction negotiated or arranged by a User arising in connection with the Service or this Website. If any of the above provisions in this section are not enforceable in an applicable jurisdiction, the maximum liability of the Company will be limited to, in the sole discretion of the Company, either the correction or deletion of any inaccurate content or link, or a refund of any fees (excluding customs fees) for the Service received by the Company from User.

4.5 Indemnification Each User agrees to defend, indemnify, and hold harmless the Company, its officers, directors, employees, and agents, as well as its licensors, website partners, or contractors, from any and all demands, claims, damages, liabilities, expenses, or harm, including attorney’s fees, arising out of or in connection with User’s actions or omissions, use of the Service or this Website, online conduct, breach of these Terms, or dealings or transactions with other persons resulting from use of this Website.

4.6 Invoicing & Valuation:-

The company uses invoices uploaded to process packages through the relevant border and customs agencies, please be aware that invoices bearing discounts for purchases, the discount is not honored as a part of the product valuation. Please also note that discount rate does not circumvent item Value or fair market value of purchases.

5. Service Requirements and Obligations

The company retains the right to keep confidential the identity of its shipping partners, whether locally or international, and any associated trade agreements. By using our services, it is understood that this policy is accepted and acknowledged.

Red Seat Logistics and Transport Ltd, its agents, subsidiaries, and affiliates reserves the right to not disclose information to our customers or users, commercial or individual, about shipment or package information as it pertains to or is in accordance with our clearance procedures and execution.

5.1 Authorized And Prohibited Uses User is permitted to use the Service for both non-commercial and commercial package and mail shipments, subject to the condition that the packages and mail sent by the User comply with all applicable laws, including but not limited to export, transportation, and importation laws, in all relevant jurisdictions.

5.2 Authority To Act As User’s Acceptance & Customs Clearance Agent By using this website or the service, the user grants authorization and agrees to the Company’s responsibility for accepting, transporting, importing, and delivering their packages and mail shipments. The user also grants authorization for the Company, its subsidiaries, affiliates, and agents to act as the user’s agent in all matters relating to the acceptance, transportation, importation, and delivery of all packages and mail shipments sent to the provided global forwarding address. The user acknowledges and authorizes the Company to make declarations and accept valuations on their behalf based on the information provided by the user or found within the package or mail shipment, even if the user is not aware of such actions.

In the event that a customer wishes to handle the clearance of a shipment on their own, the company shall not be held liable for any delays, errors, or improper procedures carried out by the customer. The company shall provide all relevant shipment documents and guide the customer to the appropriate government agency. However, it should be noted that this circumstance is considered unusual as it bypasses the services offered by Red Seat Logistics and Transport Ltd. It is crucial for the individual or company to settle all applicable freight, processing, and related charges before clearance is allowed by the company.

5.3 Global Forwarding Address Requirements And Limitations

It is imperative to provide accurate and complete consignee information when using our shipping services. Failure to do so may result in shipment delays and inadequate information provided to customs officers or agents at the destination country. To ensure a smooth delivery process, please provide your full name (as stated on government identification cards), address, and Red Seat account # when shipping items or packages to our overseas address.

Upon registering to use the Service and this Website, the User will be assigned a unique account number, known as the “RSC #,” and one or more global forwarding addresses. The User will be required to use the address formatting provided on this Website when shipping packages and mail to any of the assigned global forwarding addresses. Please note that the global forwarding addresses are subject to change, and any changes will become effective immediately upon posting to this Website. The Company will endeavor to post a notice of change of address for a period of thirty (30) days before any such change in address becomes effective.

Each User is solely responsible for ensuring that the address formatting is correct and free of errors or omissions. The User agrees not to hold the Company responsible for packages and mail that do not arrive at the intended global forwarding address due to User’s address formatting errors or omissions. The Company may, in its discretion, assist the User in retrieving undesirable shipments and/or shipments sent to the wrong address. The User acknowledges and agrees to prepay any additional fees that may arise in connection with the assistance provided by the Company to retrieve undesirable shipments or shipments sent to the wrong address.

It is strictly prohibited to engage in any illegal activity using an overseas address obtained through our company. This includes, but is not limited to, scams involving cheques or credit cards, fraud, or any action aimed at defrauding individuals or corporations of their assets or funds. Additionally, any immoral activity, including the exploitation of loopholes within the systems of local or foreign governments, corporations or individual service providers is prohibited. The company reserves the right to cooperate with any foreign entity legally investigating any user account within the company’s ecosystem, provided that proper procedures are followed to ensure the protection of the user’s rights both locally and overseas.

5.4 Import And Export Regulations And Limitations (Forwarding Country)

The User may ship packages and mail to the assigned global forwarding address from a third country at their own risk, provided that the shipment adheres to all applicable export regulations of the third country and all relevant import regulations of the country hosting the intended global forwarding address. The Company shall not be responsible or party to such transactions. Packages shipped from a third country to the intended global forwarding country may require the services of a customs broker and/or incur customs duty charges outside the scope of the Company’s service to the User. The Company may, at its discretion, assist the User in retrieving shipments held at customs in the country hosting the global forwarding address, and the User agrees to prepay any additional fees that may arise from such assistance. The User shall promptly inform the Company of any packages shipped to the global forwarding address with a value exceeding US$5,000.

5.5 Receiving, Acceptance, And Refusal Of User’s Packages And Mail Upon delivery of packages and mail to the global forwarding address by courier, post, or walk-in, the Company will receive them on behalf of the User. However, receiving or signing for such packages and mail does not constitute the Company’s acceptance of them. The Company reserves the right to inspect packages and mail upon receipt, with visual inspection of the external package being mandatory. If any damage is found, it will be noted, but the Company is not obligated to verify the integrity of the contents. Such inspections are carried out solely to determine if the contents of the package or mail can be shipped by air or sea. If the packing of the contents is found to be inadequate for the nature of the goods, the Company cannot be held liable for any damage to the contents. The Company may refuse any package or mail and will notify the User promptly of the reason for refusal. In case of refusal, the User must cooperate with all reasonable requests of the Company to resolve the issue. Refused packages and mail will be held in storage for a maximum of thirty (30) days before disposal by the Company. The Company may, at its discretion, assist the User in returning refused shipments to the vendor, and the User must prepay any additional fees that may arise in respect of such assistance provided by the Company.

5.6 Hazardous Materials And Restricted Commodities

The Service shall not be utilized for restricted commodities such as hazardous materials, live animals, perishable items, human remains, wet cargo, precious metals, cash, monetary instruments, high-value jewelry, manuscripts, etc. Hazardous materials comprise, but are not limited to, explosives, gases (compressed, deeply refrigerated, liquefied, or dissolved under pressure), flammable and combustible liquids, flammable solids, substances liable to spontaneous combustion, substances that on contact with water emit flammable gases, oxidizing substances, organic peroxides, poisonous (toxic) and infectious substances, radioactive nuclear substances, corrosives, miscellaneous products, substances or organisms which may reasonably be considered to be dangerous to life, health, property, or the environment when handled, offered for transport by air, or transported by air. The regulations of the International Civil Aviation Organization generally prohibit the carriage of hazardous materials aboard aircraft. User shall not cause or attempt to cause the Company to receive, inspect or forward by air any package containing hazardous materials; moreover, User shall be solely liable for all damages that may arise from any accidents or incidents involving hazardous materials.

The following is a non-exhaustive list of additional restricted items:

1. Financial instruments such as checks, money orders, or any other related items
2. Credit, debit, or stored value cards, regardless of ownership
3. Occult materials as restricted by the destination country’s laws and regulations
4. Goods or items acquired through proceeds of crime or fraudulent activity.

Please be aware that this list is not comprehensive and may include other restricted items not specifically mentioned herein.

5.7 Import Regulations And Restrictions (Home Country)

Red Seat Logistics and Transport Ltd provides importation and clearance services for clients, corporations, and individual users in multiple jurisdictions through various warehouse locations. The company offers two primary shipment options:

1. Personal shipments – These are packages containing purchases made from local stores, online suppliers, or overseas, and they must be clearly identified by the user. Some items may require special permits or authorization from local government agencies or corporates, and Red Seat Logistics and Transport Ltd will not be held liable for any failure to obtain such permits prior to shipment. The company should be notified of any intention to ship such items, and failure to provide required documents within a reasonable time may result in items being detained or disposed of by the Jamaica Custom Agency and border control. Some items may only be imported in large quantities by commercial entities or agents.
2. Commercial shipments – Jamaica customs may consider a shipment to be commercial based on its invoiced quantity. This may lead to unforeseen custom fees and charges being applied to the shipment, and these fees must be paid by the user before the release of the shipment.

The User assumes all risks associated with shipping packages and mail to the designated Global Forwarding Address for reshipment to their home country, provided that the shipments comply with all laws, regulations, and licensing requirements of the intended destination country. The Company does not offer professional advice regarding import laws, quotas, restrictions, or permit/license requirements of the destination country, and does not vet shipments to determine compliance with such regulations. The User is responsible for consulting the appropriate authorities in their home country to obtain advice and any necessary permits or licenses prior to sending shipments to the Global Forwarding Address. The User agrees to cooperate with any reasonable requests made by the Company to provide permits or licenses, and will promptly notify the Company upon obtaining such permits and licenses. The Company will notify the User promptly if any breaches of import regulations are suspected or confirmed, but will not be responsible for any such breaches by the User. The User is responsible for notifying the Company promptly if special tax treatments are required, and must provide all applicable supporting documents to the Company.

5.8 Customs Inspection, Valuation, Clearance, Storage And Disposal To use the service, you authorize Customs and Border Protection (CBP) and other authorities in the destination country to inspect your shipments to protect their borders, people, livestock, agriculture, etc. If necessary, these authorities may detain, confiscate, or destroy shipments that pose a threat to national security. In such cases, you must defend, indemnify, and hold harmless the company from any demands, claims, damages, liabilities, expenses, or harms arising from the inspection, detention, confiscation, storage, or destruction of your shipments. The company will promptly notify you if a shipment is detained, confiscated, or destroyed. You must also indemnify and hold harmless the company and its officers, directors, employees, and agents from any demands, claims, damages, liabilities, expenses, or harms arising from errors or omissions on customs declarations. Furthermore, you must indemnify and hold harmless the company for any errors or omissions made by customs regarding the valuation of shipments.

5.9 Shipment Policies

It is the Company’s policy to promptly notify each User of any impending delays that may affect our consolidated shipment(s) of cargo, whether caused by our limitations or our service providers. Notification shall be made via WhatsApp, email or in-app push notifications. We strive to minimize delays through various border protection agencies by expediting clearance upon arrival to our destination or home port. Each shipment’s status shall be updated to reflect its progress through the company’s supply chain, including the carrier’s service status. We are not liable for any carrier delays, as such third parties face various issues beyond our control. By utilizing our services, you agree to accept communications regarding any delays and to cooperate with the Company in rectifying or remedying the delays. You further agree to promptly pay the fees for our services and any associated costs.

5.10 Detained Goods

In some instances, applicable law may require border control or customs agents to “DETAIN” a shipment upon inspection for reasons such as but not limited to the following:

1. Insufficient invoice provided
2. Incorrect consignee information (caused by User’s incorrect input of address information)
3. Restricted item(s)
4. Item(s) requiring a permit, for which none has been applied or provided, constituting a breach for which fines may be imposed
5. Prohibited item(s)

This list is not exhaustive.

5.11 Service Rates And Payment Requirements

The Company displays its Service Rates on its website, but such rates are subject to change without prior notice. Users are advised to verify current rates with a Red Seat Logistics and Transport Ltd. representative before using the service. The Company will invoice the User for the Service in JMD on a per item basis, payable upon receipt of item. Users must collect their packages within seven (7) days or storage fees will apply. Unpaid invoices for packages/mail will result in forfeiture by the User after thirty (30) days of the invoice date, and the Company will dispose of them at its sole discretion. The User will indemnify, defend, and hold harmless the Company from any claims, expenses, damages, liabilities, or losses, including attorney’s fees, arising out of the disposal of forfeited packages/mail.

5.12 Clearance Fees

The company reserves the right to adjust and impose new rates and fees for its services and products. Any changes will be communicated to users via email, social media, in-store notices, and advertisements. It is the responsibility of the user to verify current rates with a Red Seat Logistics and Transport Ltd. representative before using using our services. The company shall not be held liable for any losses resulting from user decisions made based on inaccurate information.

We charge clearance fees for each shipment, which are customized to encompass all charges related to the importation of the shipment. Processing fees are also charged on a per-item basis and are based on the shipment’s reasonable value.

5.13 Damaged Shipments

Shipments or packages may sustain damage due to improper packaging by the sender or supplier, or as a result of unavoidable damage during the shipping process to our West Palm Beach warehouse. If such damage is discovered by our agents, we will notify the customer promptly. The following conditions shall apply to damages:

1. Upon being notified of damage, the customer shall collect the damaged shipment solely from our West Palm Beach (overseas) facility. We do not accept returns and will not visit post offices or external shipping offices to return an item.
2. If the external packaging is intact but the item(s) is damaged, the Company is not liable for compensation, and any inland or freight charges, as well as delivery fees, are non-refundable. The customer should contact the merchant or supplier to file a claim for redress, refund, or resending of the item(s).
3. Claims made outside the store for failing to check shipments for damage at the store or upon delivery will not be honored by the Company, including claims of lost products, incorrect quantities, etc.

Note that shipments delivered to our overseas address cannot be returned to the sender or supplier. We provide forwarding services only as such, please do not ship an item if you do not expect it to go through the entire importation process.

The company does not have a return policy. If a package is improperly packed by the supplier, we advise the user to follow the supplier’s return guidelines. While we exercise reasonable care in handling cargo or shipments, if we are at fault for any damage, the user will be refunded according to our claims process policy.

5.14 Insurance Requirements, Coverage And Limitations

The Company will provide insurance coverage for all packages that can be insured when users Opt-in from their User profile. but Users have the option to opt out of the insurance program at any time prior to our warehouse receiving and sending an item to the destination country. The Company may also remove a User from the insurance program at its discretion. If a User opts out or is removed from the insurance program, they will not be charged an insurance fee. The insurance charges are based on the declared value of the package. However, packages with no declared value will only be insured for up to $100 USD. Packages with a declared value exceeding $5,000 USD are not covered by the insurance program provided with the Service, and Users must notify the Company promptly if insurance coverage is needed. Users must also prepay any additional fees that may arise in insuring packages with a declared value over $5,000 USD. Hazardous materials and restricted commodities are not insurable under the insurance program.

5.15 Claims Process And Limitations If User has not opted out of the insurance program, they may file a claim for lost or damaged packages, as well as missing items from an insurable package. Claims for lost packages that have been received by the Company but not forwarded to the home country must be filed within 30 days of the arrival notification at the assigned global forwarding address. Claims for lost packages stowed by the Company in a customs-bonded warehouse or in-store must be filed within 30 days of the customs hold or ready for pickup notification. Claims for damaged packages or for missing items from a package must be filed at the time of package delivery to the User. User must provide supporting documentation to substantiate claims and, where an item was damaged, User must return the original package, dunnage, and damaged item. User will cooperate with all reasonable requests of the Company for information pertaining to a filed claim. Claims may take up to 30 days to be processed. The Company will reimburse User for approved claims by specified payment method. The amount reimbursed will be the lowest of the following: declared value on the invoice attached to this website, declared value on the invoice found on/in package, or declared value on invoice included with claim. Packages without an invoice will be valued at no more than $100 USD.

5.16 Incorrect Order or Incorrect Quantities

Red Seat Logistics and Transport Ltd is not responsible in cases where the order received by the user or customer does not fully match the purchased items. Any concerns should be directed to the seller. The customer is responsible for settling any internal costs associated with such shipments, and once settled, it is their responsibility to resolve any issues with the supplier.

5.17 In-store or in-app orders

To ensure compliance with all applicable laws and regulations, the company shall not be responsible for ordering restricted items or items requiring permits. The customer is solely responsible for obtaining any required permits for their orders. If any newly implemented customs or border changes require a permit, and the company is not aware of this requirement, the customer cannot hold the company liable for any detained items. Additionally, the company may cancel an order at any time without notice to the customer.

When placing an order online or in-app, please provide all necessary order details, including quantities and suppliers. The company’s ordering fees, mark-ups, exchange rates, and other charges will apply on a case-by-case basis. The company reserves the right to refuse orders at any time without notice or conditions for cancellation. If an order is disapproved, funds will be returned to the customer’s e-wallet for online/in-app orders.

5.18 Payments

Red Seat Logistics and Transport Limited may provide e-wallet accounts for the convenience of its users. These accounts are not bank accounts or financial instruments and are not linked to any third-party services or agents. They are ledger accounts used to store value for transactions with the company. E-wallet accounts can only be topped up using a credit or debit card belonging to the user, or a bank account matching their legal name. E-wallet credits cannot be converted to cash or transferred to any other user or third party, except at the discretion of the company. Promotional payouts or prizes may be paid out to the e-wallet. The company may cap the maximum value of e-wallet accounts at its discretion.

Violation of the terms may result in a ban on the user and disable the customer’s account. The company may consolidate items in transit and offer them for pickup to the customer. Accounts that are canceled will not have further items shipped to the destination country, and items may be returned to the vendor or supplier. Payments for deliveries can be made through the in-app checkout or web portal. Bank transfers require confirmation, which may delay processing by 3-4 working days. Payments or pickups at the counter require identity verification, including full name, authorized pick-up, last 4 digits of the phone number, email address, or information about previous in-store pickups. The company reserves the right to decline accepting payments from any method of cashless payment if verification of payment card information has failed or is invalid. The company will safeguard customers’ shipments and packages from fraudulent activities.

6. Miscellaneous

6.1 Separate Terms And Conditions

In the course of utilizing certain supplementary services and/or gaining entry to specific sections of this website, the user may be required to provide their consent to additional policies or terms and conditions, distinct from those already stated herein. The user must meticulously review such terms before accessing any content or sections of this website. Any supplementary terms and conditions shall not modify or supersede these present terms, except if explicitly indicated otherwise.

6.2 Privacy Policy

The Company has formulated a privacy policy to address privacy concerns, and it is apprehensive about privacy. The Privacy Policy, which can be found at https://rscja.com (“Privacy Policy”), is incorporated into and forms an integral part of these terms.

6.3 Dispute Resolution; Applicable Law And Forum The Company and User agree to negotiate in good faith and make reasonable efforts to cooperate with each other in order to achieve a mutually satisfactory resolution for any disputes arising from the Service, Website, or these Terms, including the Privacy Policy. The Company has no obligation to involve itself in any dispute between a User and any other party. The Service, Website, Terms, and any related disputes will be governed exclusively by the laws of Jamaica, without considering its conflict of law principles in any other jurisdiction. The Company and User agree to settle all disputes arising under this agreement through confidential binding arbitration in Kingston, Jamaica, by a single arbitrator agreed upon by both parties through the Dispute Resolution Foundation. The arbitrator’s award will be binding and can be entered as a judgment in a competent court. The User agrees that the Company has the right to seek preliminary injunctive relief, as permitted by law, to enforce any provisions of these Terms until a final arbitral decision is reached.

6.4 Modification Of Terms, Etc. These terms constitute the entire agreement between the parties regarding their subject matter and supersede any prior agreements or communications. The company may change these terms from time to time, and the changes become effective immediately after posting. The company will try to post a notice of any changes to these terms for thirty (30) days following any such modifications. Therefore, users are advised to review these terms at least every thirty (30) days. If the company notifies users of modifications to these terms and they continue using the service and website, it means they accept the modified terms. If any provision of these terms shall be found to be invalid, illegal, or otherwise unenforceable, such finding shall not affect the other provisions of these terms, or the whole of these terms, but such provision shall be deemed modified to the extent necessary to render such provision enforceable, and the rights and obligations of the parties shall be construed and enforced accordingly, preserving to the fullest permissible extent the intent and agreements set forth in these terms. The parties are separate and distinct, and this agreement does not create an agency, partnership, or joint venture relationship between the parties. These terms do not extend to any third party. Users’ obligations under these terms survive the termination of the service, website, or any use of this website, any content provided by users on this website, and/or these terms.

6.5 Electronic Signatures

For the purposes of this Agreement and any other document related to it, the terms “execution,” “execute,” “signed,” “signature,” or similar words shall be construed to include electronic signatures, electronic assignment matching, and contract formation on electronic platforms approved by the Administrative Agent, or the keeping of records in electronic form. Such electronic signatures and records shall have the same legal effect, validity, and enforceability as manually executed signatures or paper-based recordkeeping systems, to the extent permitted by applicable law or any similar laws based on the Electronic Transactions Act or any similar act or law in the relevant jurisdiction. However, the Administrative Agent has no obligation to accept electronic signatures unless expressly agreed to by the Administrative Agent pursuant to its approved procedures, notwithstanding anything contained herein to the contrary.

6.6 Contact Information

If you have any questions or inquiries about these Terms, the Service, or this Website, please reach out to Red Seat Logistics and Transport Ltd.