Privacy Policy

Introduction

Thank you for choosing Red Seat Logistics and Transport Ltd.

Red Seat Logistics and Transport Ltd (“Red Seat Logistics and Transport Ltd”, “we”, “us”) takes the privacy of our users (“User”, “you”) seriously, and this privacy policy is intended to inform our Users about how information is collected, stored, and used by Red Seat Logistics and Transport Ltd (“Policy”). This Privacy Policy is a legally binding agreement between you (and your client, employer, or another entity if you are acting on their behalf) as the user of the services of Red Seat Logistics and Transport Ltd and/or its affiliates.

By signing up for any of the services or products offered by Red Seat Logistics and Transport Ltd (collectively, the “Services”), accessing our website at www.rscja.com (“Website”), Mobile Application, or creating and managing shipments through Red Seat Logistics and Transport Ltd (“Shipment”), or receiving a shipment, you acknowledge that you have read and understood this Policy and the information collection and handling practices outlined in it. The Policy outlines our policy and practices in detail with respect to our collection, use and/or disclosure of information about you. We recognize that providing information online involves trust on your part, and we have the utmost regard for your privacy and personal information. We recognize that the success of Red Seat Logistics and Transport Ltd depends on the trust you have in the way we handle your personal information.

If you do not agree to the terms of this Policy, you must immediately stop using the Website or our Services. The term “Personal Information” in this policy refers to any information related to individuals or businesses. The term does not include the name, business address, or telephone number of an employee of an organization.

We reserve the right to occasionally update, revise, modify, or amend this Policy. We encourage you to check back at this page regularly for any changes to our policy. If significant changes are made to our policy, we will post it on this page (www.rscja.com) and inform you either by email or by a notification on your Red Seat Logistics and Transport Ltd account. By continuing to use Red Seat Logistics and Transport Ltd Services after these changes, you agree to the revised policy.

We will make every effort to keep your Personal Information accurate and up-to-date with the most recent information you provide to us. If you wish to access your Personal Information, provided that this is allowed by law, we will disclose your Personal Information to you.

Measures for the Security of Personal Information

Red Seat Logistics and Transport Ltd recognizes the importance of ensuring the confidentiality and security of the Personal Information it holds. To that end, we implement and maintain appropriate physical, administrative, and technical safeguards in accordance with industry standards to protect the confidentiality, integrity, and availability of your Personal Information.

However, it should be noted that due to the inherent risks associated with transmitting information over the internet, we cannot guarantee the security of your Personal Information. You are advised to take necessary precautions to safeguard your password and prevent unauthorized access to your Red Seat Logistics and Transport Ltd account and Personal Information. If you access your account from a third-party device, it is your responsibility to log out once your session is complete.

While we make every effort to protect your Personal Information and maintain the privacy of your account, we cannot provide an absolute guarantee of security.

Purpose of Collection

To access the features offered by the Website or our Services, Users may be required to provide Red Seat Logistics and Transport Ltd with Personal Information. The provision of such information is voluntary. However, failure to provide such information may restrict the use of certain Services, resulting in limited access to the Website and our Services. The purposes of collecting such information include, but are not limited to:

• Management of the Services provided to Users
• Handling and responding to service calls, inquiries, requests, and complaints
• Providing Users with information, marketing, and promotional materials regarding the Services
• Allowing Users to register as members of the Website
• Contacting Users regarding administrative notices and communications relevant to their Red Seat Logistics and Transport Ltd accounts and/or the Services offered by Red Seat Logistics and Transport Ltd
• Designing and providing customized Services to Users
• Compiling and analyzing aggregate statistics related to the use of the Website for Red Seat Logistics and Transport Ltd.’s internal use

Red Seat Logistics and Transport Ltd only collects Personal Information that is necessary and adequate for the purposes outlined above. If Red Seat Logistics and Transport Ltd requires the use of Personal Information for a purpose not set out herein, prescribed consent will be requested.

Collection of Personal Information from Senders and When

Senders, which include Users, individuals authorized by a User to access such User’s account, and any person who uses our Services to ship items, are required to provide certain Personal Information to Red Seat Logistics and Transport Ltd to enable us to provide our Services. The Personal Information that Red Seat Logistics and Transport Ltd collects from senders includes the following:

• First and last name
• Company name
• Contact number
• Email address
• Physical address for billing and pickup
• Credit card or PayPal details

When you use our Services, Red Seat Logistics and Transport Ltd will also collect information regarding the browser and device used to access our Services, your IP address, network connection, and the date and time of when you visit our Website. This information is collected to improve our Services and to provide you with relevant information regarding your account.

Red Seat Logistics and Transport Ltd collects this Personal Information when you sign up for our Services, access our Services, activate our Services from a partner’s website, and at any time you update your Personal Information on your Red Seat Logistics and Transport Ltd account.

Collection of Personal Information of Recipients and When

Red Seat Logistics and Transport Ltd collects Personal Information of recipients of Shipments to ensure timely and accurate delivery of packages. The Personal Information collected by Red Seat Logistics and Transport Ltd includes the recipient’s:

• First and last name
• Company name
• Contact number
• Email address
• Physical address

To facilitate the delivery of the Shipment, we may share the recipient’s Personal Information with third-party companies that we use, such as couriers, shipping companies, and insurance companies. We may also use the recipient’s Personal Information to notify them of the status of the delivery, to obtain feedback on the courier service, and to obtain any other information that may help deliver the Shipment.

The Personal Information of recipients may be collected from senders when scheduling a Shipment, from a partner’s client using our Services to ship, or from a recipient contacting us to change any information regarding the delivery of the Shipment.

Collection of Personal Information from Partners and when

Partners are individuals or businesses who have agreed to the Terms of Service on the Red Seat Logistics and Transport Ltd website, located at www.rscja.com, and joined our partner program to collaborate with us in promoting and delivering our services to their clients, users, visitors, or the general public. In order to facilitate our partnership, we may collect the following information about our partners and their clients:

• First and last name
• Company name
• Contact number
• Email address
• Physical address for billing and pickup
• Credit card or PayPal details.

Use of Cookies and Other Tracking Technologies

Red Seat Logistics and Transport Ltd uses cookies and other tracking technologies to better serve and accommodate its users. When users visit the Website, Red Seat Logistics and Transport Ltd records their visits, domain names, server addresses, and tracks the pages they visit. This information is stored as “cookies”, which are small text files that the Website transfers to users’ computer or device’s hard disk. Red Seat Logistics and Transport Ltd uses these cookies to maintain users’ information across multiple pages or sessions and to gather and store information such as IP addresses, browser types, referring/exit pages, operating systems, date/time stamps, and clickstream data in log files. This process occurs without affecting the users’ utilization of the Website.

Red Seat Logistics and Transport Ltd and third-party vendors engaged by Red Seat Logistics and Transport Ltd use cookies to inform, optimize, and serve marketing materials based on users’ past visits to the Website. The Website does not put any personally identifiable information into cookies. The automatically collected information and data is generally used to estimate the audience size of the Website, estimate the popularity of various parts of the Website, track users’ movements and the number of entries to the Website, measure users’ traffic patterns, and administer the Website.

Red Seat Logistics and Transport Ltd may share web usage data and may allow storage of cookies with third-party tools, and users can find the most up-to-date third-party tools on the Website.

Users may change their cookie preferences, including deleting and disabling cookies, by consulting the help section of their web browser or following the links provided on the Website. However, users should note that disabling cookies may result in some features of the Website or services not operating as intended.

Prohibited Use of Personal Information

We hereby confirm that we will not utilize your Personal Information for any purpose beyond the legitimate business purposes defined by applicable laws and regulations.

We hereby declare that we do not and will never engage in the sale, disclosure, or sharing of any Personal Information, which we may have collected from you or your customers, to any third-party companies for the purpose of promoting or selling their own products or services.

However, we reserve the right to share your Personal Information, solely for the purpose of fulfilling our Service, with third-party companies, including but not limited to couriers, insurance companies, and payment providers, which we engage to provide our Services. For example, we may share your customers’ contact information, and address with courier or shipping companies to ensure timely delivery of your Shipment.

Disclosure of Personal Information to Third Parties

Red Seat Logistics and Transport Ltd recognizes the importance of protecting your Personal Information and will comply with the Personal Data (Privacy) Ordinance (Cap. 486) when sharing such information. Personal Information may be transferred as detailed below:

Red Seat Logistics and Transport Ltd may share Personal Information with third-party companies that work with us to provide our Services, such as couriers, shipping companies, insurance companies, payment providers, and customer communication tools, to ensure the fulfillment of our Services. In all cases, only necessary fields of Personal Information will be shared. Personal Information may also be received from our partners and third parties.

In some cases, Red Seat Logistics and Transport Ltd may be required by law to share Personal Information with third parties, including public authorities, to meet national security or other legal requirements. We may also share Personal Information to investigate or prevent illegal activities, fraud, or violations of our Terms of Service. Additionally, Personal Information may be shared with accounting firms for auditing purposes, as required by law.

If Red Seat Logistics and Transport Ltd is required to share your Personal Information with third parties for purposes other than those described in this section, we will seek your approval before sharing such information.

If Red Seat Logistics and Transport Ltd transfers Personal Information received under the Privacy Shield to a third party as an agent on behalf of our customers, we will ensure that such third parties handle the information in accordance with the Privacy Shield Principles. Red Seat Logistics and Transport Ltd will remain liable under the Principles if the agent processes Personal Information in a manner inconsistent with the Principles, unless Red Seat Logistics and Transport Ltd proves that it is not responsible for the event giving rise to the damage.

Security and Protection of Personal Information

Red Seat Logistics and Transport Ltd is committed to protecting the security of Users’ personal information. To this end, Red Seat Logistics and Transport Ltd has put in place appropriate electronic and managerial measures to prevent unauthorized access and ensure the protection and security of Users’ personal information.

All personal information and data provided by Users are accessible only to authorized personnel of Red Seat Logistics and Transport Ltd and authorized third parties. Such personnel are required to comply with the terms of this Policy when accessing personal information and data. Red Seat Logistics and Transport Ltd retains personal information and data only for as long as necessary to fulfill the purpose for which it was collected, unless Users request Red Seat Logistics and Transport Ltd to delete it or terminate their membership account. Note that such requests may prevent Red Seat Logistics and Transport Ltd from providing its services, information and/or promotional materials to Users in the future.

Users may make payments for their Shipments using Paypal or other third-party checkout options available on the Website. If Users choose to use Paypal or a third-party checkout option to make payments, the respective privacy statement and security practices of the third-party site shall apply to information collected via the transaction. Red Seat Logistics and Transport Ltd encourages Users to review the Privacy Policy of Paypal or the third-party site prior to providing any payment information.

Red Seat Logistics and Transport Ltd implements generally accepted industry standards to protect the personal information and data submitted by Users to the Website, during transmission and upon receipt. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while Red Seat Logistics and Transport Ltd takes reasonable measures to protect Users’ personal information and data from unauthorized access, it cannot guarantee absolute security.

Jurisdiction and Cross-Border Transfer

As Red Seat Logistics and Transport Ltd provides Services to Users on a global scale, Users acknowledge that Personal Information may be stored and processed in any country where Red Seat Logistics and Transport Ltd operates and/or engages third party companies in providing services as set out herein. The transfer of Personal Information may occur to countries including the United States, and other countries as may be from time to time determined by Red Seat Logistics and Transport Ltd, of which the data protection rules may differ from the country of domicile of the User.

Red Seat Logistics and Transport Ltd shall take necessary measures to ensure that any transfer of Personal Information complies with the applicable data protection laws and the Personal Information remains protected to the standards as described in this Policy. However, the transfer of Personal Information to other countries may entail the risk that the privacy and data protection laws of those countries may not be as protective as those in your country of origin.

In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information. Users hereby consent to the transfer of their Personal Information to other countries as described herein.

Access to your Personal Information

Red Seat Logistics and Transport Ltd provides users with the right to access and modify their personal information in accordance with the GDPR. Users can access, modify, or delete their personal information such as their username, password, personal first and last name, company name, email address, physical address, phone number, and payment information through their account settings. If the personal information is not available from the account settings or if the user has any questions or complaints about our collection, use, or disclosure of their personal information under this policy, they can contact us at info@rscja.com. We will use reasonable efforts to address any request or question as soon as possible.

Red Seat Logistics and Transport Ltd comply with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework when collecting, using, and retaining personal information transferred from the European Union, the United Kingdom, and Switzerland to the United States. If there is any conflict between the terms of this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. Residents of the European Union or Switzerland may contact the EU Data Protection Authorities (DPAs) or the Swiss Federal Data Protection and Information Commissioner (FDPIC) to arbitrate complaints which we are unable to resolve.

Red Seat Logistics and Transport Ltd keeps personal information strictly confidential and will not share or sell it to third parties, except as necessary to provide our services. If we need to share information outside of our normal services, we will give individuals the opportunity to opt-out of such uses or disclosures of personal information. For sensitive personal information, Red Seat Logistics and Transport Ltd will provide individuals with the opportunity to opt-in to the disclosure of their sensitive personal information. Red Seat Logistics and Transport Ltd will provide individuals with reasonable mechanisms to exercise their choices.

For residents of California, United States, this section provides additional details about the personal information we collect about California consumers and the rights of California consumers under the California Consumer Privacy Act (CCPA).

We collect personal information for the purposes described in section 3 above and share it as described in section 9 above. Red Seat Logistics and Transport Ltd uses cookies, including advertising cookies, as described in our Cookies Policy and section 7 above. We do not sell personal information as defined in section 9 above without your consent.

Controller of personal data and transfers

Red Seat Logistics and Transport Ltd is the data controller responsible for the processing of personal data collected in connection with the use of Red Seat Logistics and Transport Ltd services.

ii. Legal bases for data processing

Red Seat Logistics and Transport Ltd collects and processes personal data only when there are legal grounds for doing so. These include: (i) providing the services and resources requested by the data subject; (ii) obtaining the data subject’s consent; (iii) fulfilling a legal or regulatory obligation; (iv) protecting Red Seat Logistics and Transport Ltd.’s or third parties’ legitimate interests in judicial, administrative, or arbitral proceedings; (v) protecting the life or physical safety of the data subject or third party; (vi) serving the legitimate interests of Red Seat Logistics and Transport Ltd or third parties; (vii) preventing security breaches and fraud; and (viii) protecting credit.

iii. Data subject’s rights

Data subjects have certain rights with respect to their personal data, including:

• Confirmation of the existence of personal data processing by Red Seat Logistics and Transport Ltd;
• Access to personal data processed by Red Seat Logistics and Transport Ltd;
• Correction or updating of personal data in the Red Seat Logistics and Transport Ltd database;
• Anonymization, blocking or deletion of unnecessary, excessive or unlawfully processed data in accordance with the GPD;
• Data portability;
• Deletion of personal data processed with consent;
• Information about personal data shared by Red Seat Logistics and Transport Ltd with third parties;
• Information about the consequences of refusing to provide consent for the processing of personal data;
• Revocation of consent;
• Opposition to processing carried out without consent, in case of non-compliance with the GPD provisions;
• Review of automated decisions.

To exercise these rights, please contact info@rscja.com.

Treatment of Personal Information upon termination

If a data subject’s account is terminated or they cease using Red Seat Logistics and Transport Ltd.’s services, Red Seat Logistics and Transport Ltd will only retain their Personal Information in accordance with its Privacy Policy or as permitted by law.